PRIVACY POLICY

Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of information provided by users of Sudhaya’s website, social media platforms, WhatsApp, and any other services operated by Sudhaya. By accessing or using any Sudhaya service, you expressly consent to the practices described herein.

Information We Collect

Sudhaya may collect, store, and process the following categories of information:

  • Personal Information: Name, mobile number, email address, billing address, shipping address, and other contact details voluntarily provided by you.
  • Transactional Information: Order details, purchase history, delivery information, payment status, and customer support communications.
  • Technical & Usage Information: IP address, device identifiers, browser type, operating system, cookies, and usage data collected automatically when you interact with our platforms.

Payment-related information is processed securely through authorized third-party payment gateways. Sudhaya does not store complete card or banking details.

Sudhaya does not knowingly collect information from individuals below 18 years of age.

Purpose of Data Collection & Use

Information collected may be used for the following lawful purposes:

  • Processing, confirming, and fulfilling orders
  • Managing payments, deliveries, returns, or service-related issues
  • Communicating transactional updates, service notifications, and customer support responses
  • Improving website performance, customer experience, and internal operations
  • Preventing fraud, unauthorized transactions, and misuse of services
  • Complying with applicable laws, regulations, and legal obligations

Disclosure & Sharing of Information

Sudhaya may disclose personal information only to the extent necessary and only to:

  • Payment gateway providers for transaction processing
  • Courier, logistics, and fulfillment partners for delivery of orders
  • Technology and service providers assisting in platform operations
  • Government or legal authorities, when required under applicable law

All third parties are required to process information in accordance with confidentiality obligations and applicable data protection laws.

Data Retention

Sudhaya retains personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

Sudhaya implements reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure, and Sudhaya disclaims liability for unauthorized access beyond its reasonable control.

Cookies & Tracking Technologies

Sudhaya uses cookies and similar technologies to enhance functionality, analyze usage patterns, and improve services. By continuing to use the website, you consent to the use of such technologies. You may manage or disable cookies through browser settings; however, certain features may be limited as a result.

WhatsApp & Instagram Communication Consent

By contacting Sudhaya, placing an order, submitting your details, or initiating communication through WhatsApp, Instagram Direct Messages, or any other messaging platform, you expressly consent to receive communications from Sudhaya through these channels.

Such communications may include:

  • Order confirmations, shipping updates, and delivery notifications
  • Responses to customer queries and support requests
  • Product-related information, availability updates, and service messages

You acknowledge that these communications are an integral part of the services offered by Sudhaya. You may request to discontinue non-essential promotional communication at any time; however, transactional and service-related messages may continue as required to fulfill your order or comply with legal obligations.

User Rights & Choices

Subject to applicable law, you may:

  • Request access to personal information held by Sudhaya
  • Request correction of inaccurate or outdated information
  • Request deletion of personal data, subject to legal, contractual, or operational requirements

Sudhaya reserves the right to verify identity before processing such requests and may refuse requests where permitted by law.

Third-Party Links

Sudhaya’s platforms may contain links to third-party websites or services. Sudhaya is not responsible for the privacy practices, policies, or content of such third parties, and access is at the user’s own risk.

Limitation of Liability

Sudhaya shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the collection or use of personal information, to the extent permitted by law.

Policy Updates

Sudhaya reserves the right to modify or update this Privacy Policy at any time. Any changes shall be effective immediately upon publication on the website, and continued use of services constitutes acceptance of the updated policy.

Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in India.

Contact

For questions, concerns, or requests relating to this Privacy Policy, users must contact Sudhaya through official communication channels.

— Team Sudhaya